See below frequently asked questions.
If there is other help needed, feel free to reach out to us.
Process
How does the process work?
Our process is simple: Fill out our online form, receive a free valuation within 24 hours, ship your instrument to us for free, and get paid promptly after we receive and inspect it.
How do I get a valuation for my instrument?
Complete our easy online form. Our experts will assess will then get in touch a give a valuation based on details provided. Our valuations are guaranteed the best online. No fees, no hassle.
Is the online valuation free and without obligation
Yes, our valuation is completely free and comes with no obligation to sell your instrument to us.
How quickly can I expect an offer?
We strive to respond with an offer within 24 hours of receiving your valuation request
What factors do you consider for valuation?
We consider the make, model, age, condition, and market demand of the instrument to determine its value.
Can I drop off my instrument?
Yes, you have the option to drop off your instrument at a post office, where you will receive a receipt to track the progress of it's journey.
Can I sell multiple instruments at once?
Absolutely! You can sell as many instruments as you like. We can offer a bulk purchase price, or you can sell individual instruments to us.
Shipping & Handling
How is the safety of my instrument ensured during shipping?
If you decide to sell your instrument to us, if it's large instrument such as a guitar or keyboard, we will send you a sturdy box and packaging for free. Our boxes are 4 wall thick to ensure safe transit. We use trusted couriers such as Parcelforce, experienced in handling musical instruments to ensure your instrument is transported safely.
Is the shipping cost covered?
Yes, Gear Up Music covers all shipping costs. You don't pay a penny. We provide you with free packaging materials for larger instruments and either a free courier collection service or a drop-off option. The cost is on us!
What if my instrument is damaged during shipping?
In the rare event of shipping damage, we're fully insured. We'll work with you to resolve the issue quickly and fairly. Photos of the instrument(s) will be required prior to transit to ascertain condition.
Payment
How long until I receive payment?
To ensure you have the very best experience possible, after we receive and inspect your instrument, payment is processed within 24 hours to your chosen method of payment.
What payment methods are offered?
We offer payments via instant bank transfer and PayPal, ensuring a secure and quick transfer of funds to your account
Instrument Condition and Types
Do you buy instruments in any condition?
We buy instruments in various conditions, but the state of the instrument does affect its valuation. Even non-working instruments can have value.
Can I sell a non-working instrument?
Yes, we do purchase non-working instruments, as they can often be repaired or used for parts.
What types of instruments do you buy?
We buy a wide range of instruments, from guitars and keyboards to wind instruments and more. Feel free to inquire about your specific instrument.
Other
Do you purchase from outside the UK?
Currently, we primarily deal within the UK.
What happens to my instrument after selling?
Sold instruments are either refurbished and resold or donated to music education programs. We ensure they find a new life with passionate musicians.
Who can I contact for more info?
For any additional questions or specific inquiries, please contact us at info@gearupmusic.co.uk
